Public views on health and care during the Covid-19 pandemic in the care communities of Cheshire West and Cheshire

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Summary of report content

Healthwatch Cheshire West conducted research into the personal experiences of Cheshire residents during the COVID-19 pandemic. The report details the findings from the Healthwatch Cheshire Health and Wellbeing During Coronavirus survey which ran from 4th May until 15th October 2020. Across Cheshire, 1,661 people responded, this report focuses on the 830 responses from people in Cheshire West and Chester.

Healthwatch Cheshire West's research made findings on three main themes: Healthcare, Mental Health and Care. It found that a significant number of people reported not feeling comfortable either making, traveling to or attending appointments. The most common change to services people discussed were GP appointments taking place via telephone or video calls and increased waiting times for prescriptions. However, 71.4% of people rated access to their GP practice as ‘Good’ or ‘Excellent’, 76.8% rated their experience of Hospital access as such as well as 81.2% who rated their experience of pharmacies.

For the most part respondents said they were coping well with their mental health. However, respondents did talk about stress and anxiety they felt, confusion over national guidance and missing friends and family. 83 people across Cheshire West and Chester responded to the care section of the survey. Changes to care were commented upon due to the pandemic, especially around changes in the use of Personal Assistants and having to rely more upon friends and family to fill the role of caring support. Where care has been provided, people commonly described it as having been a ‘good’ or ‘excellent’ service. Some respondents who commented upon Care Homes talked about not being able to visit their relative or friend, which was deemed an understandable measure.  

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General details

Report title 
Public views on health and care during the Covid-19 pandemic in the care communities of Cheshire West and Cheshire
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 18 March, 2021
Date evidence capture began 
Monday, 4 May, 2020
Date evidence capture finished 
Thursday, 15 October, 2020
Type of report 
Patient experience
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Accident & emergency
Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.