Public views on health and care during the COVID-19 pandemic in the care communities of Cheshire EastDownload (PDF 4.87MB)
Summary of report contentHealthwatch Cheshire East conducted research into the personal experiences of Cheshire residents during the COVID-19 pandemic. The report details the findings from the Healthwatch Cheshire Health and Wellbeing During Coronavirus survey which ran fom 4th May until 15th October 2020. Across Cheshire, 1,661 people responded, this report focuses on the 729 responses from people in Cheshire East.
Healthwatch Cheshire East research made findings on three main themes: Healthcare, Mental Health and Care. It found that a significant number of people reported not feeling comfortable either making, traveling to, or attending appointments. The most common change to services people discussed were GP appointments taking place via telephone or video calls and increased waiting times for prescriptions. However, 77% of people rated access to their GP practice and Hospital as either ‘Good’ or ‘Excellent’ and 81.6% rated their experience of pharmacies as such.
For the most part, respondents said they were coping well with their mental health. However, respondents did talk about stress and anxiety they felt, confusion over national guidance and missing friends and family. 47 people in Cheshire East responded to the care section of the survey. Changes to care were commented upon due to the pandemic, especially around changes in use of Personal Assistants resulting in more reliance on friends and family to fulfill caring roles. Where care has been provided, people commonly described it as having been a ‘good’ or ‘excellent’ service. All respondents who commented upon Care Homes talked about not being able to visit their relative or friend, which was deemed an understandable measure.
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Public views on health and care during the COVID-19 pandemic in the care communities of Cheshire East
Healthwatch Cheshire East
Date of publication
Thursday, 18 March, 2021
Date evidence capture began
Monday, 4 May, 2020
Date evidence capture finished
Thursday, 15 October, 2020
Type of report
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
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If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Urgent and emergency care services
Accident & emergency
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
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What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
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Is there evidence of impact external to the report?