Public insights from Healthwatch Kent and Kent User Forums

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Summary of report content

Healthwatch Kent collected people's experiences of people living and working in Kent during the Covid-19 pandemic during 1st-14th January 2021. 

The report found that people struggled to get their GP to action agreed treatment plans, to amend medication, or to provide consultants with key blood test results. Routine hospital outpatient appointments are continuing to be cancelled. People talked about issues physically getting to vaccine centres and concerns that they didn’t understand what the appointment was for. People continue to have difficulty getting dental treatment.

This report is shared with decision makers to provide a timely snapshot of how people are coping.

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General details

Report title 
Public insights from Healthwatch Kent and Kent User Forums
Local Healthwatch 
Healthwatch Kent
Date of publication 
Tuesday, 9 February, 2021
Date evidence capture began 
Friday, 1 January, 2021
Date evidence capture finished 
Thursday, 14 January, 2021
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-8057

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
Telephone
Email
Social Media
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.