Public experience of pregnancy and maternity services

Download (PDF 479KB)

Summary of report content

Healthwatch Stoke-on-Trent undertook research into people’s experience of pregnancy and maternity services as they had a gap in feedback. They received a total of 127 responses. The research looks at feedback about breast-feeding support, communication, health visitors, information and support, community midwives, staffing attitudes, reduced movements and dignity and respect. There is also a longer case study about the experience of a mother who had had an elective caesarean. There are 7 recommendations.

Would you like to look at:

General details

Report title 
Public experience of pregnancy and maternity services
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 6 March, 2020
Date evidence capture began 
Tuesday, 24 September, 2019
Date evidence capture finished 
Monday, 9 December, 2019
Type of report 
Key themes 
Communication between staff and patients
Health promotion
Holistic support
Information providing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Health visitor
Secondary care services 
Obstetrics & gynaecology

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.