Summary of report contentThroughout November and December 2017, Healthwatch Cheshire undertook a project to determine how the population of Cheshire use their pharmacies, and how many people were aware of the services provided. In order to achieve this Healthwatch engaged with a cross section of people at engagement events throughout Cheshire East and Cheshire West and Chester using a survey mixed with quantifiable and qualitative questions to enable measurable and illustrative responses. There were 103 survey responses. Areas explored include: services offered, prescribing, Minor Ailments Scheme, community pharmacies, integrated pharmacies, weekend opening hours, and seasonal flu vaccination. The report concludes that pharmacies are a widely used and valued resource but that there is scope for an increase in awareness around the Minor Ailments Scheme in particular and what treatment is available and for what ailments.
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Public experience of community pharmacies in Cheshire
Healthwatch Cheshire East
Date evidence capture began
Wednesday, 1 November, 2017
Date evidence capture finished
Saturday, 30 December, 2017
Type of report
Integration of services
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?