Public experience of community pharmacies in Cheshire

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Summary of report content

Throughout November and December 2017, Healthwatch Cheshire undertook a project to determine how the population of Cheshire use their pharmacies, and how many people were aware of the services provided. In order to achieve this Healthwatch engaged with a cross section of people at engagement events throughout Cheshire East and Cheshire West and Chester using a survey mixed with quantifiable and qualitative questions to enable measurable and illustrative responses. There were 103 survey responses. Areas explored include: services offered, prescribing, Minor Ailments Scheme, community pharmacies, integrated pharmacies, weekend opening hours, and seasonal flu vaccination. The report concludes that pharmacies are a widely used and valued resource but that there is scope for an increase in awareness around the Minor Ailments Scheme in particular and what treatment is available and for what ailments.

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General details

Report title 
Public experience of community pharmacies in Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Saturday, 30 December, 2017
Type of report 
Patient experience
Key themes 
Health promotion
Information providing
Integration of services
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.