Public experience of blood tests during the coronavirus pandemic

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Summary of report content

We started to receive a high volume of feedback about blood tests from 6 July 2020. It was evident that people were experiencing difficulties in accessing blood tests and therefore we organised a call-out for feedback about the publics experience of blood tests during the coronavirus pandemic. This was promoted on our social media platforms from 21 July 2020 to 10 August 2020.

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General details

Report title 
Public experience of blood tests during the coronavirus pandemic
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Tuesday, 4 August, 2020
Type of report 
Report
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey

Details of health and care services included in the report

Secondary care services 
Phlebotomy

Details of people who shared their views

Number of people who shared their views 
76
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.