Provision of services for adults with learning disabilities

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Summary of report content

Healthwatch Stockton-on-Tees created this 'Healthwatch Stockton-on-Tees report on provision of services for adults with learning disabilities' report to look at the council provided services for people that are living with learning disabilities in the area. Healthwatch Stockton-on-Tees liaised with Stockton-on-Tees Borough Council after receiving public feedback around these changes to the provision for adults with learning disabilities and were keen to find out what current provision had been put in place. The Council welcomed the opportunity for Healthwatch to visit their newly refurbished Day Options facilities at Allensway Centre and Stockton Business Centre which delivers community-based learning disability day services to support adults with learning disabilities in the community. They were then were shown around the facilities by the Council’s Service Manager and the Development Manager for the services. During the visit Healthwatch staff:  Observed all the newly refurbished facilities  Observed sessions being delivered for adults with learning disabilities  Were shown demonstrations of the new state of the art equipment by the team  Gathered feedback from key staff members Observations from Stockton Business Centre included: - Refurbished facilities are now housed together on the first floor of the Business Centre. This ensures smooth running of the service and optimal safety for all staff and service users. Previously the staff had worked without adequate office rooms, furniture and equipment. - The service users appeared to be thoroughly enjoying activities in a calm and safe environment. - A wider programme (STEPS) supports people with learning disabilities into other activities and they have set up a range of enterprises including a confidential waste and training company as well as a sports academy. Observations at Allensway Centre included: - There were large projected images on the wall of dolphins, fish and other calming scenes which Healthwatch staff noted had a calming influence on service users. - Healthwatch staff also observed a large trampoline at the centre which is used to provide rebound therapy for service users. There is also a snug and break away rooms as well as outside space with a summer house. - The interactive learning centre at Allensway has rooms which project images onto the walls to create a relaxed scenic atmosphere in which clients partake in a range of activities such as music and Makaton. The conclusion from the report was: "Healthwatch Stockton-on-Tees were informed that there were approximately 130 service users based in the community, 50 service users at Allensway Centre and all are supported by 100 staff members. The staff have improved job satisfaction following the newly refurbished service as they can now see the huge difference it is making to the service users. The service delivery and monitoring of service users is regularly reviewed to ensure that each individual is getting the best from the service. Some service users can learn and progress to move forward e.g. from centre based to being out in the community. The main focus is to ensure that all those who attend Allensway Centre and the community services have ‘their best day’. Healthwatch staff feel that this is being evidenced following their visits to the services and observing service users who were positively engaging in their activities."

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General details

Report title 
Provision of services for adults with learning disabilities
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Monday, 12 March, 2018
Date evidence capture finished 
Monday, 12 March, 2018
Type of report 
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Lifestyle and wellbeing
Quality of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)
Community services 
Community based services for people with a learning disability

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.