Provider feedback - YMCA

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Summary of report content

Throughout January – March 2017, Healthwatch Luton targeted their engagement within the community. They visited YMCA to gather feedback on health and social care services in Luton. The overall sentiment of the feedback on all health and social care services is positive - mainly 52% of the reviews were positive and 26% were negative. This can be viewed in more detail in the statistics below regarding monthly sentiments and reviews. The main source of feedback was via direct engagement. The 23 people provided feedback on 10 health and social care services. This included only YMCA as a service, and reviews are outlined in the attached report. Healthwatch Luton have forwarded this Provider Feedback to YMCA in May 2017. Healthwatch Luton would look to attend YMCA activities again to gather further feedback from this cohort of people. Overall, the general feedback on YMCA was all positive. The main areas people provided feedback on were: GP’s – access negative, treatment and care positive; community services – treatment and care positive, staff negative, safeguarding and dignity and respect was negative from one provider, and facilities was negative. Healthwatch Luton would recommend: a response from YMCA on the feedback provided by service-users on their service provision at YMCA; any actions that are taken forward by the provider in response to this feedback provided to be communicated back to Healthwatch Luton.

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General details

Report title 
Provider feedback - YMCA
Local Healthwatch 
Healthwatch Luton
Date of publication 
Monday, 1 May, 2017
Date evidence capture began 
Monday, 1 May, 2017
Date evidence capture finished 
Monday, 1 May, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Quality of treatment
Healthwatch reference number 
Rep-1237

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
23
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.