Summary of report content
Healthwatch Luton visited NOAH between September - October 2016 and spoke with 18 individuals regarding their feedback on health and social care services in Luton. Speaking to 18 people who fedback on 7 services in Luton. The overall sentiment of the feedback is positive (61%), and 17% was negative. The 7 Services fedback on were: NOAH (7); Hospital (3); Doctors (7); Walk in Centre (1). The general negative feedback was on discharge of care from the hospital, but the overall positive feedback was on treatment and care from the 7 services above. There are 18 reviews with more details on their personal accounts and feedback supplied in the report.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.