Provider Feedback - NOAH

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Summary of report content

Healthwatch Luton visited NOAH between September - October 2016 and spoke with 18 individuals regarding their feedback on health and social care services in Luton. Speaking to 18 people who fedback on 7 services in Luton. The overall sentiment of the feedback is positive (61%), and 17% was negative. The 7 Services fedback on were: NOAH (7); Hospital (3); Doctors (7); Walk in Centre (1). The general negative feedback was on discharge of care from the hospital, but the overall positive feedback was on treatment and care from the 7 services above. There are 18 reviews with more details on their personal accounts and feedback supplied in the report.

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General details

Report title 
Provider Feedback - NOAH
Local Healthwatch 
Healthwatch Luton
Date of publication 
Tuesday, 1 November, 2016
Date evidence capture began 
Tuesday, 1 November, 2016
Date evidence capture finished 
Tuesday, 1 November, 2016
Type of report 
Key themes 
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.