Primcary Care plus - mental health PCP Review, Milton Keynes

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Summary of report content

Primary Care Plus Mental health service review January 2018 The Primary Care Plus Team Leader gained consent for Healthwatch Milton Keynes to speak to 10 people (approximately 10% of current and discharged service users). They were all asked the following questions: • How did you feel about your GP referring you to the PCP service? • How did you find the timeliness/ attitude/ support offered in the initial contact? • Was the support offered helpful? • Was the programme long enough? • Do you feel that you have been given tools to help you after you are discharged from the service? • Do you think the service works? • If you could change one thing about the service, what would it be? Service users said: • They highly value the programme and that it is effective • Support offered is tailored to the individual • That the practitioners understood them and their issues • The timeliness of the initial contact is a key factor for the positive feedback • Increasing PCP working days at each surgery would improve access for service users • Referrals made by the service and the support offered while waiting for further treatment, ensure that service user needs are met Recommendations: Mental Health is a priority for the Health and Social Care system in Milton Keynes and is encouraging to see a new service being developed for Milton Keynes residents experiencing mild to moderate mental ill health. The Primary Care Plus pilot has had a positive impact on the service users spoken to and has a potential to provide essential early mental health and well being support to those that need it. The commissioners to consider further investment in Primary Care Plus to increase the accessibility of the service by expanding its availability in terms of available appointment days and times. To continue the pilot with the same standard of delivery to address the health inequalities within the community.

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General details

Report title 
Primcary Care plus - mental health PCP Review, Milton Keynes
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 1 January, 2018
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Monday, 1 January, 2018
Type of report 
Report
Service evaluation
Key themes 
Access
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6665

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Structured interview
How was the information collected? 
Third Party
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Social care services 
Assessment
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
10
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.