Summary of report content
Healthwatch Harrow examined patient experience of GP practices in Harrow over a period of 4 months. They identified 1731 issues during this period and reported on 7 key issues chosen by GP Practice Managers. They found the overall patient sentiment to be 65% positive; feedback was generally positive about customer service (quality and staff attitude) while mixed on ability to access services, general administration and communication. Appointment booking had the largest negative trend overall; people expressed discontent about booking and telephone systems.