Summary of report content
Healthwatch Harrow examined patient experience of GP practices in Harrow over a period of 4 months. They identified 1731 issues during this period and reported on 7 key issues chosen by GP Practice Managers. They found the overall patient sentiment to be 65% positive; feedback was generally positive about customer service (quality and staff attitude) while mixed on ability to access services, general administration and communication. Appointment booking had the largest negative trend overall; people expressed discontent about booking and telephone systems.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.