Summary of report content
Healthwatch Harrow undertook analysis of primary care trends in their local area between October 2018 and September 2019. Service categories that were analysed included appointment booking systems, clinical treatment, staff attitude, administration and communication. These categories were chosen by the GP practice managers.
The majority of data was collected from NHS Choices which were mostly positive experiences. People mostly spoke about their clinical treatment and staff attitude which was also mostly positive. Booking appointments was the largest negative trend overall with some patients expressing discontent about booking systems and the inability to get an appointment when required. However, people were generally satisfied about the waiting times to be seen after arriving at their appointments. People were also generally satisfied with support from reception staff, however, some complained about administrative processes. Regarding communication, access to advice and information could be further improved.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.