Primary Care Survey Report, Rutland

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Summary of report content

Survey was a joint collaboration between Healthwatch Rutland and East Leicestershire and Rutland Clinical Commissioning Group (ELR CCG), in January 2017. Purpose to inform health commissioners and providers about the views of Rutland residents on the services available to them at present and in the future. 750 people responded to the survey which was available in Easy Read format, large print and braille to ensure accessibility. Largest group of respondents was aged 66-75, more women responded than men with under 10% of respondents describing themselves as disabled. Overall Experience of General Practice: • GP surgeries scored well on patients’ overall experience of their services and fairly well on patients’ satisfaction with appointment availability. • Accessing appointments. • Concern over capacity of GP services. News ways of working in general practice: • People are happy to see healthcare professionals other than GPs. • Face to face communication preferred but telephone consultations acceptable. • Acceptance of visit to another GP surgery or community hospital to see specialists or receive tests normally done in hospital and prepared to travel up to ten miles. • Concerns about transport to GP services. Urgent Care Services: • Awareness of Urgent Care Services increased information available (opening hours, reduced waiting times, prescription and diagnostic facilities and how to access services). • Positive experiences recorded. Mental Health Services: • Under half had experienced poor or very poor service • Improvements made by increasing staff (particularly community based local staff), improving availability of services in Rutland, reducing waiting times for appointments and treatment. • Communication and mental health training for GPs and other health professionals. • Create a joined up working environment. • More emphasis on prevention and early intervention for mental health issues. Emergency Ambulances: • Staff’s professionalism, care and compassion when dealing with the public. • Call response times and long waits in Rutland remain a major concern. Non-emergency Transport: • Inconsistent experiences • Improvements in information, communication and a reduction in waiting times. Dentistry: • Large proportion of people responding used private dental services. • Access to NHS dental services in Rutland. Community Pharmacy: • Many positive experiences of community pharmacy services in Rutland. • Improvements in better communication between GPs and pharmacies, repeat prescription systems, reducing waiting times in pharmacies and increasing opening times. Health Information: • Access to health information through a variety of ways including search engines, NHS website and an awareness of the 11 service. Conclusion: Future Health Care in Rutland The need for future health care services in Rutland to include: the continued use of Rutland Memorial Hospital, improvements to local GP services and additional local healthcare services to avoid the need to travel out of County.

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General details

Report title 
Primary Care Survey Report, Rutland
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Thursday, 2 February, 2017
Type of report 
Key themes 
Booking appointments
Car parking access
Communication between staff and patients
Information providing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
East Leicestershire and Rutland CCG
Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111
Urgent care services
Secondary care services 
End of life care
Mental health services 
Community mental health team (CMHT)
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency
Ambulance services
NHS 111
Urgent care services
Other services 
Patient transport

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.