Summary of report contentA study on the experiences of service users and service providers This study was carried out on behalf of the Oxford-based charity Refugee Resource from January to June 2016 funded and supported by Healthwatch Oxfordshire. Information gathered : through interviews, focus groups and the administration of questionnaires with 3 groups of respondents - service users, service providers and voluntary sector organisation staff and volunteers. Methodology used in the study: questionnaires by email, face-to-face and telephone interviews (with signed consent) semi-structured, primarily qualitative and guided by schedule of questions. A relatively small and primarily qualitative study. Acknowledgement of bias in study: health care professionals with greatest concerns about issues, medical practices with relatively high numbers of refugees, asylum-seekers and migrants; service users who were already supported by at least one voluntary sector organisation. Most of the interviewees, with a few exceptions, had experienced positive experiences in accessing primary health care. However, they reported a wide range of linguistic, cultural and administrative barriers in accessing appropriate care. Findings and proposal of recommendations of action for commissioning of Oxford’s primary health care services, Oxfordshire Clinical Commissioning Group (OCCG). • Recognition of the health needs of refugees, asylum-seekers and vulnerable migrants as a key inequality issue that requires specific support and resources Action by: OCCG and all providers • Funding GP surgeries to run a Locally Enhanced Service Action by: OCCG • Interpreters Action by: OCCG, GP surgeries and voluntary sector organisations • Awareness-raising/training for health care professionals Action by: OCCG funding voluntary sector organisations like Refugee Resource, Asylum Welcome and other voluntary sector organisations to run training sessions for GP surgeries, including developing an educational video. • Outreach work in communities with high numbers of refugees, asylum-seekers and migrants to orient them to primary health care service Action by: OCCG funding to voluntary sector organisation to facilitate outreach work. The study addressed: • Acknowledgement of positive work by primary health care professionals in Oxford and appropriate services to refugees, asylum-seekers and vulnerable migrants, despite the enormous pressures they are under. • Sufficient funding and working together as ‘shared care’ partners on the recommendations outlined above, the primary health care services, local communities and voluntary sector organisations could achieve greater impact in providing an equitable service and reducing the health inequalities faced by refugees, asylum seekers and vulnerable migrants in Oxford.
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Primary care needs of refugees, Oxfordshire
Date of publication
Thursday, 1 September, 2016
Date evidence capture began
Friday, 1 January, 2016
Date evidence capture finished
Monday, 6 June, 2016
Type of report
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Other population characteristics
Refugees or asylum seekers
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?