Pregnancy in Barnet, A review of women's experiences

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Summary of report content

In September 2016, Healthwatch Barnet carried out a piece of research about the experiences of women who live in Barnet and used different maternity services across the borough over a 2 year period and spoke to 74 women. Feedback from mothers in Barnet showed that they had mixed experiences with care; some highlighted the dedication of the long-standing midwives; some had medical complications which required intensive care; whereas others did not have breastfeeding support whilst in hospital. Overall, mothers value the contact and relationships they develop during the period of their pregnancy and after birth it was felt that it demonstrated the vital role that professionals, specifically midwives, play in the lives of mothers and their babies. Various recommendations were made to Providers, Commissioners, Midwife and pregnant women. These included • To commission accessible antenatal appointments in the local community. • To ensure expectant mothers are aware of their named team of midwives, and to provide them with specific contact detail. • To ensure babies with a possible tongue-tie condition are being identified and referred for advice in a timely manner. • To consider reviewing how to ensure that new and expectant mothers are clear about the advice and information provided to them. • To ensure that new and expectant mothers are clear about the advice and information provided to them. • To consider attending and providing feedback at Maternity Users’ groups and forums The provider, the Royal Free London Foundation Trust’s, acknowledged the report with a response detailing their plans for the services post the recent merger.

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General details

Report title 
Pregnancy in Barnet, A review of women's experiences
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Friday, 30 September, 2016
Date evidence capture began 
Thursday, 1 September, 2016
Date evidence capture finished 
Thursday, 1 September, 2016
Type of report 
Patient experience
Key themes 
Access
Communication between staff and patients
Continuity of care
Information providing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-6329

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Maternity

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
74
Gender 
Female
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.