PPG - patient participation group fact finder analysis

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Summary of report content

Many PPGs support their GP surgery through running health promotion events, engaging with the patient population, providing a mechanism for patients to feedback to their surgery, implementing changes at the surgery and creating links with other PPGs in the area to help maximise impact. The report investigates , by volunteers attending 12 GP practice PPG meetings, whether these principles work in practice and what makes an effective PPG and in particular considers: What makes a successful PPG, What were/are the barriers to setting up a PPG, How were these barriers overcome, What additional resource would help your PPG run more effectively, What changes have been implemented due to PPG involvement in your surgery, How involved are the Practice Staff in the PPG. In particular it was found that commitment and enthusiasm from members of the PPG group and a strong chairperson, commitment and support of surgery staff and recognition that the PPG can add value to the service provided by the practice are important to the success of a PPG. Recruiting a diverse demographic of people to attend the group to obtain a cross sectional view of the surgeries patients is typically one of their largest difficulties. Some groups have overcome this by having a virtual PPG3 that runs alongside face to face group meetings. Branding an identity for the PPG and use of social media – help setting up Facebook/Twitter etc., networking/best practice sharing can help the PPGs to function more effectively. Changes to opening times, changes / improvements to the phone system, newsletters, helping at the Flu Clinic, patient education events and awareness raising are some examples of changes that have been made following PPG involvement. All the surgeries we visited felt they had good support from practice staff, with (on most occasions) someone from the surgery attending the meetings.

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General details

Report title 
PPG - patient participation group fact finder analysis
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Wednesday, 2 November, 2016
Type of report 
Key themes 
Communication between staff and patients
Health promotion
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.