Policy vs reality: interpreting in health and social care services

Download (PDF 1.1MB)

Summary of report content

Would you like to look at:

General details

Report title 
Policy vs reality: interpreting in health and social care services
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Tuesday, 11 February, 2020
Date evidence capture began 
Saturday, 1 September, 2018
Date evidence capture finished 
Sunday, 30 September, 2018
Type of report 
Report
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Interpreters
Patient records
Healthwatch reference number 
Rep-5182

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
49
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.