The phlebruary report

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Summary of report content

Following concerns raised with Healthwatch Trafford numerous times in the last two years, Healthwatch Trafford collected the experiences of well over 300 people using phlebotomy services in Trafford. Across the month of February, we held ‘Phlebruary’ – a project where they promoted the chance for people to have their say about blood testing services in Trafford. Healthwatch Trafford undertook a Trafford Healthwatch 100* online survey, which was promoted on social media using the hashtag #phlebruary, as well as by email to our existing Healthwatch 100 members. They then visited seven of the eight blood clinic locations, where we met people attending these clinics on a one to one basis and asked them to complete our survey. In total, they held 10 sessions at nine venues and collected 327 completed surveys. This provided Healthwatch Trafford with a large amount of information about the views and experiences of people using the phlebotomy service. Healthwatch Trafford have thoroughly analysed this data and based on what we found, we have been able to make six recommendations for consideration by decision makers. They believe that adoption of some/all of these six recommendations will improve the experience and effectiveness of phlebotomy services in Trafford. The Key findings included: 67% of respondents would rather book an appointment for a blood test than turn up on the day and wait. The current system of drop-in sessions has no provision at all across the borough to book a specific time for a blood test, which many find a barrier. A third of people complained about waiting times. More than a third of people had to wait longer than an hour for a blood test, with one in 25 waiting for more than three hours. The drop-in sessions, particularly at hospitals, led to long waiting times. Comments often cited staff shortages and five people that responded said that they were not able to be seen on the day. Information about where you can access a phlebotomy clinic varies considerably across Trafford. 37% of people were not given options of where they were able to go for a blood test. We were able to obtain some of the handouts that were given to patients and the quality and accuracy of the information provided ranged from comprehensive to incorrect and limited. More than three out of every four respondents were unable to access blood tests at their own GP practice. Expense, accessibility for those with mobility problems and the additional time it takes were all raised as problems with having to travel for a blood test. Interestingly, 70% of people from outside of Trafford were able to access blood tests at their own GP practice. There are no blood clinics in Trafford that take blood outside of working hours. Comments we received included those who feel it is unreasonable to take two-three hours out of a working day to get a blood test.

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General details

Report title 
The phlebruary report
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Sunday, 1 July, 2018
Date evidence capture began 
Thursday, 1 February, 2018
Date evidence capture finished 
Thursday, 1 March, 2018
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of staffing
Healthwatch reference number 
Rep-7303

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Phlebotomy

Details of people who shared their views

Number of people who shared their views 
323
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.