Pharmacy website reviews

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Summary of report content

Healthwatch Luton undertook an assessment of information on 42 pharmacy websites.

  • Over four in five stated that they collected prescriptions
  • Over two in three offered a delivery service
  • Over three in five offered a travel vaccination service and almost all offered a flu vaccination service
  • Half offered an appointment service for people with minor ailments who wanted to get help from the pharmacist
  • Just under half had information about how to make a complaint.

The report contains 4 recommendations.

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General details

Report title 
Pharmacy website reviews
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 9 June, 2022
Key themes 
Booking appointments
Communication between staff and patients
Health protection
Information providing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.