Pharmacy services in Islington: Awareness of additional services

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Summary of report content

Healthwatch Islington surveyed 117 local residents to see if they were aware of additional services available from community pharmacies such as weight management/healthy living, emergency contraception, head lice management and many more services. Pharmacies in Islington are commissioned these services by NHS England, the local authority, or by Islington Clinical Commissioning Group, depending on the service in question. Responsibility for promoting these additional services sits with the relevant commissioner. The objective of the survey was to find out whether people knew about the additional services available from pharmacies, if they had seen the national campaigns promoting the role of pharmacies, and which channels they used to keep up to date with news about health services. Healthwatch created a survey, publicised it though social media and made it available online. The survey was also distributed at community events taking place across Islington in May and June 2017 and Healthwatch training course participants were asked to complete the survey. In total HW received 117 responses, of these, 68 were written by hand, the remaining 49 were submitted online. The key findings of the survey were: • The most popular reason for visiting a pharmacy was to get a prescription. • The least well-known additional service was the chlamydia screening service. • Over three quarters of respondents were aware that additional services were available at pharmacies. • Some of these additional services were better known than others. • The most effective way to promote specific pharmacy services is by making information available at local GP practices and in pharmacies themselves. Promotion that takes place online or via social media is less likely to reach the audience for whom it is intended.

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General details

Report title 
Pharmacy services in Islington: Awareness of additional services
Local Healthwatch 
Healthwatch Islington
Date of publication 
Thursday, 21 September, 2017
Date evidence capture began 
Monday, 1 May, 2017
Date evidence capture finished 
Wednesday, 28 June, 2017
Type of report 
Key themes 
Health promotion
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Social Media

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.