Summary of report content
Healthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen were approached to help Community Pharmacy Lancashire gain feedback on their services to the public across the county of Lancashire. The three local Healthwatch organisations of Lancashire collaborated and developed a programme of work which ran from January 2017 to March 2017.
They visited 24 different pharmacies were visited across Lancashire, including Blackpool and Blackburn with Darwen. Healthwatch Lancashire spoke to people at three pharmacies within the West Lancashire LDP area. 62 people shared their views and experiences.
They asked people about accessing pharmacies and why they chose the pharmacy they attended, about their awareness and use of community pharmacy
services, the quality of care provided, whether using the pharmacy means that they use other health services differently, and their awareness, use and helpfulness of the Electronic Prescription Service.
98% of people said they did not have any difficulties getting to the pharmacy, 54% of people said they use the pharmacy to pick up prescriptions, 17% for healthcare advice, 17% for other reasons such as to buy toiletries and 13% for over the counter medication. The majority said they were happy with the service being provided. A small number of negative comments were shared, referring to a slow service, time taken to pick up prescription, items out of stock and one comment about a lost prescription.