Pharmacies in West Lancashire

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Summary of report content

Healthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen were approached to help Community Pharmacy Lancashire gain feedback on their services to the public across the county of Lancashire. The three local Healthwatch organisations of Lancashire collaborated and developed a programme of work which ran from January 2017 to March 2017.

They visited 24 different pharmacies were visited across Lancashire, including Blackpool and Blackburn with Darwen. Healthwatch Lancashire spoke to people at three pharmacies within the West Lancashire LDP area. 62 people shared their views and experiences.

They asked people about accessing pharmacies and why they chose the pharmacy they attended, about their awareness and use of community pharmacy
services, the quality of care provided, whether using the pharmacy means that they use other health services differently, and their awareness, use and helpfulness of the Electronic Prescription Service.

98% of people said they did not have any difficulties getting to the pharmacy, 54% of people said they use the pharmacy to pick up prescriptions, 17% for healthcare advice, 17% for other reasons such as to buy toiletries and 13% for over the counter medication. The majority said they were happy with the service being provided. A small number of negative comments were shared, referring to a slow service, time taken to pick up prescription, items out of stock and one comment about a lost prescription. 

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General details

Report title 
Pharmacies in West Lancashire
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Thursday, 30 November, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Information providing
Public involvement
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.