Pharmacies in Lancashire- Bay Health and Care Partners

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General details

Report title 
Pharmacies in Lancashire- Bay Health and Care Partners
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Thursday, 30 November, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Cost of services
Decor
Diagnosis
Digitalisation of services
Health and safety
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Medication
Prescription
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-1867

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.