Pharmacies & Covid: the reality

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Summary of report content

Healthwatch Kent and Healthwatch Medway have collected information about people's experiences relating to community pharmacies from 101 local pharmacies during the covid-19 pandemic. 

The report found that the majority do not feel prepared for a second wave. Community pharmacies did not receive information, support and equipment they needed to respond to the first wave. Community pharmacies said that their staffing levels had been affected in the first wave, the majority reporting that the impact had been significant. community pharmacies reported that morale is low and what staff need most at the moment is recognition from fellow NHS professionals and for the public to be made more aware of the work they do. Community pharmacies were able to identify parts of the community that they felt were in need of greater support.

Healthwatch Kent and Healthwatch Medway recommended that they facilitate a multi stakeholder discussion of the report.

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General details

Report title 
Pharmacies & Covid: the reality
Local Healthwatch 
Healthwatch Kent
Healthwatch Medway
Date of publication 
Monday, 9 November, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Medication
Prescription
Service delivery organisation and staffing
Staff levels
Support
Healthwatch reference number 
Rep-7901

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
101
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.