Summary of report content
Healthwatch Kent and Healthwatch Medway spoke to 40 community pharmacists to get an update on how the Covid-19 pandemic had affected their services.
Ove half said staff morale had improved since the first wave, but nearly a third said it hadn’t.
Nearly nine in ten said that the response to equipment and PPE requests had improved since the first wave of the pandemic.
Four in five said they don’t feel access to primary care has improved for them.
Over half could identify areas of the community which were digitally excluded from accessing services
Over a third said that the roll out of 111 First had impacted on their team.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.