Pharmacies and Covid - Lessons learned

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Summary of report content

Healthwatch Kent and Healthwatch Medway spoke to 40 community pharmacists to get an update on how the Covid-19 pandemic had affected their services.

Ove half said staff morale had improved since the first wave, but nearly a third said it hadn’t.

Nearly nine in ten said that the response to equipment and PPE requests had improved since the first wave of the pandemic.

Four in five said they don’t feel access to primary care has improved for them.

Over half could identify areas of the community which were digitally excluded from accessing services

Over a third said that the roll out of 111 First had impacted on their team.  

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General details

Report title 
Pharmacies and Covid - Lessons learned
Local Healthwatch 
Healthwatch Kent
Healthwatch Medway
Date of publication 
Monday, 5 July, 2021
Key themes 
Communication between staff and patients
Digitalisation of services
Health inequalities
Health promotion
Information providing
Service delivery organisation and staffing
Staff attitudes
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.