Healthwatch Peterborough undertook an Enter and View visit to Park Vista Care Home on 14 November 2016, following a CQC unannounced inspection in February. This visit was part of a series of ‘Enter and View’ visits to local care homes within the Peterborough area organised by Healthwatch Peterborough. They spoke to a number of residents and staff.
The report considers the building, facilities, layout and environment of the home, what the residents think of the home, the care provided and the activities on offer, food, activities and staff.
The report contains 5 recommendations covering infection control, publicising the CQC Action plan, keeping food fresh, providing easy read and large print versions of the menus, and involving residents and visitors in activity planning.
The report contains a response from the provider.
Peterborough E&V Clayburn Court Care Home SOCIAL CARE
Date of publication
Monday, 14 November, 2016
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)