Personalisation public meeting report

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Summary of report content

Personal Budgets and Personal Health Budgets offer people with long term social care and/or continuing healthcare needs the opportunity for more independence over how their health and/or social care money is spent, be that on physiotherapy, carers to provide intensive help at home, equipment to improve quality of life or therapies like counselling. Healthwatch North Somerset considered it was an appropriate time for the issues of personalisation to be discussed in a public meeting and offered an opportunity for the public to hear from the key stakeholders and ask questions. The meeting was held at Hangstones Pavilion, Yatton at 2.30pm. Consideration was given to the time and location of the event, and there is an understanding that any chosen time or location would exclude part of the population. To ensure Healthwatch meetings are widely accessible it seeks to ensure public meetings vary in terms of time, weekday and venue. The meeting was attended by approximately 40 members of the public who were each given a pack which included personalisation information, feedback forms and information about Healthwatch North Somerset. The Healthwatch North Somerset personalisation public meeting showed there was a lack of clarity about the concept of personalisation, notwithstanding there was some confusion over the similarity of the budget names - personal budgets and personal health budgets as well as direct and managed payments. The use of acronyms used in the meeting caused some additional confusion. The concept of personalisation is complicated and the audience were keen to understand and this generated a lot of interest and questions. The meeting showed that if the explanations are simple and clear and acronyms are avoided it greatly benefits the public understanding of complicated issues.

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General details

Report title 
Personalisation public meeting report
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Tuesday, 25 February, 2014
Date evidence capture began 
Tuesday, 25 February, 2014
Date evidence capture finished 
Tuesday, 25 February, 2014
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.