Personal Health Budgets: Gathering views from speakers of English as a second language

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Summary of report content

Diverse Communities Health Voice is a consortium of local grass-roots black and minority ethnic community groups. The partnership is coordinated by Healthwatch Islington. The CCG wanted to better understand the support that is needed for local residents to enable them to take up a Personal Health Budget, should they want one. They were particularly keen to hear from people with English as a second language and with two or more long term conditions. For this purpose they invited Diverse Communities Health Voice to carry out his piece of research. Personal Health Budget allows patients with long term health conditions to take greater control of their healthcare and support by giving them more say on how the money is spent on their care, and on the services they receive. Key findings from the report: - Hardly any respondents had heard of personal Health Budgets. - All respondents said they spoke to the GP about their long-term condition. - 45 out of the 63 said they felt the health service was working together to support their care. - 38 of the 63 of the respondents said they would organise their care differently if they had a Personal Health Budget. - They said it would give them greater choice, flexibility and convenience, as well as the possibility of employing family members who know their needs and preferences. - About one third of those spoken to had reservations about managing the budget and there were also concerns about how to prioritise the budget.

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General details

Report title 
Personal Health Budgets: Gathering views from speakers of English as a second language
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Thursday, 28 September, 2017
Date evidence capture began 
Thursday, 28 September, 2017
Date evidence capture finished 
Thursday, 28 September, 2017
Type of report 
Key themes 
Cost of services
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Arachne Greek Cypriot Women’s Group  Community Language Support Services  Eritrean Community UK Islington Bangladesh Association  Islington Somali Community  Jannaty Kurdish and Middle Eastern Women’s Organisation
Primary research method used 
Structured interview
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Diabetes and other endocrinal, nutriotional and metabolic conditions
Musculosceletal conditions
Types of long term conditions 
Asthma or long-term chest problem
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.