People's views and experiences of drugs and alcohol services in WiganDownload (PDF 796KB)
Summary of report contentThe purpose of this research was to understand people's experiences of the current drugs and alcohol services in Wigan Borough. Healthwatch Wigan and Leigh conducted guided telephone interviews and group discussions to collect the data. 178 comments from 34 people were analysed against four themes: what is working well, what is not working so well, use of technology for communicating with services, what future work should focus on. Broadly, people felt positive about the attitude of local drug and alcohol services. However, there were longer waiting times for some services and people with dual diagnosis experienced disjointed services. Other areas that were highlighted for improvement were difficulties accessing mental health services and rehab, better responsiveness and coverage for crisis management particularly at weekends. There was a strong preference for face-to-face engagement with service providers. Although, using text messages for reminders and updates was considered to be helpful. The recommendations of this report were: to work through issues with joined up care for people with dual diagnosis of mental health and drug and alcohol problems, to provide better weekend crisis support, to provide more support for friends and families, and to consider a different approach for group activities.
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People's views and experiences of drugs and alcohol services in Wigan
Date of publication
Thursday, 21 March, 2019
Date evidence capture began
Monday, 9 October, 2017
Date evidence capture finished
Monday, 23 October, 2017
Type of report
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Other population characteristics
People who misuse drugs
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?