People's views and experiences of drugs and alcohol services in Wigan

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General details

Report title 
People's views and experiences of drugs and alcohol services in Wigan
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Thursday, 21 March, 2019
Date evidence capture began 
Monday, 9 October, 2017
Date evidence capture finished 
Monday, 23 October, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Diagnosis
Digitalisation of services
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4490

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
Unstructured Interview
How was the information collected? 
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Drug & alcohol services

Details of people who shared their views

Number of people who shared their views 
34
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.