People's network and Dudley healthcare forum - 27 May 2020

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Summary of report content

Healthwatch Dudley, Dudley Clinical Commissioning Group and Dudley Integrated Health and Care NHS hosted an online forum on 27 May 2020. 46 people from local communities, health and care settings and voluntary organisations came together to share views and ideas on how they had been accessing services and what the future of health and care in the Dudley borough might look like.

The forum explored what people felt about the information they received and their experience of access to health and social care during the pandemic to identify what worked and what needed to be changed.  Topics explored included remote access to services, including how some people were unable to access online services, the need to standardise services, how to ensure services such as dentistry can continue to be provided, how pharmacy services could help with delivery of health and care services, the need to build on community strengths and people’s willingness to volunteer and help take care of each other and ensuring health and care messages are timely and clear.

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General details

Report title 
People's network and Dudley healthcare forum - 27 May 2020
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Thursday, 10 September, 2020
Date evidence capture began 
Wednesday, 27 May, 2020
Date evidence capture finished 
Wednesday, 27 May, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Digitalisation of services
Health protection
Information providing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.