People's experiences of health and care services and accessing informationDownload (PDF 389KB)
Summary of report contentHealthwatch Wokingham Borough carried out research into people’s experiences of health and care services as well as accessing information. To collect the views of residents in Wokingham Borough, they ran a survey between May and July 2020. They received 173 responses from people across the Borough.
From the comments and experiences shared with Healthwatch Wokingham Borough, it is clear that people are hugely grateful to the NHS and social care and their dedication during the pandemic to take care of people. Whilst there were lots of examples of where services were working well, there were things that could be improved on. For example, some people found it difficult to find information about services, service change and how to access services. There were also problems accessing certain services, especially dental care and phlebotomy.
Health Wokingham Borough recommends that all health and care services need to provide timely up to date information about any changes to services and how they are delivered. Services need to provide information that is easy to find and presented in formats for those who are disadvantaged or don’t have English as a first language. They also recommend that commissioners need to make timely provision for any increase in need for mental health services as a result of the coronavirus pandemic.
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People's experiences of health and care services and accessing information
Date of publication
Friday, 30 October, 2020
Date evidence capture began
Friday, 1 May, 2020
Date evidence capture finished
Thursday, 30 July, 2020
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Primary care services
Secondary care services
Number of people who shared their views
All people 18 and over
Asian / Asian British
Mixed / multiple ethnic groups
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?