People's experiences of health and care services and accessing information

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Summary of report content

Healthwatch Wokingham Borough carried out research into people’s experiences of health and care services as well as accessing information. To collect the views of residents in Wokingham Borough, they ran a survey between May and July 2020. They received 173 responses from people across the Borough.

From the comments and experiences shared with Healthwatch Wokingham Borough, it is clear that people are hugely grateful to the NHS and social care and their dedication during the pandemic to take care of people. Whilst there were lots of examples of where services were working well, there were things that could be improved on. For example, some people found it difficult to find information about services, service change and how to access services. There were also problems accessing certain services, especially dental care and phlebotomy.

Health Wokingham Borough recommends that all health and care services need to provide timely up to date information about any changes to services and how they are delivered. Services need to provide information that is easy to find and presented in formats for those who are disadvantaged or don’t have English as a first language. They also recommend that commissioners need to make timely provision for any increase in need for mental health services as a result of the coronavirus pandemic.

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General details

Report title 
People's experiences of health and care services and accessing information
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Friday, 30 October, 2020
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Thursday, 30 July, 2020
Type of report 
Public opinion
Key themes 
Access
Health protection
Healthwatch reference number 
Rep-8016

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Outpatients
Pharmacy

Details of people who shared their views

Number of people who shared their views 
173
Age group 
All people 18 and over
Gender 
Transexual
Ethnicity 
Asian / Asian British
Mixed / multiple ethnic groups
White
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Indian
Pakistani
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.