Peoples experiences of accessing Bury GPs for mental health advice.pdf

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Summary of report content

In December 2017, Healthwatch Bury gathered feedback from service users’ regarding their experiences of both before and after accessing their GP’s about their mental health. They received 118 survey responses and met with 8 mental health groups. From the survey results 81% of respondents had approached their GP about their mental health concerns in the last 12-18 months, with just under 60% seeking help within 3 months of becoming concerned and 17% waiting for over a year before seeking help. Feedback highlighted the following issues: Lack of access to childcare and travel costs often prevented women from going to their GP to discuss their mental health problems; The debilitating effect of having a mental health condition can make using public transport difficult and a block to accessing help; Mental health stigma and taking the first step to help is a particular issue in the BAME communities; Finding the courage to make that first step is so difficult without the help and support of family and friends; Group therapy at Healthy Minds isn’t for everyone - more alternative therapy options are needed; Physical health concerns are often overlooked when someone has a mental health condition; Local mental health groups are highly valued by service users for helping them to manage their condition; More information about mental health and what local services are available is needed in Bury and across the local health care services. The report makes 10 recommendations which address the issues highlighted in the findings. The report does not contain a provider response.

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General details

Report title 
Peoples experiences of accessing Bury GPs for mental health advice.pdf
Local Healthwatch 
Healthwatch Bury
Date of publication 
Friday, 1 December, 2017
Type of report 
Patient experience
Key themes 
Booking appointments
Communication between staff and patients
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.