Peoples experiences of accessing Bury GPs for mental health advice.pdfDownload (PDF 1.08MB)
Summary of report contentIn December 2017, Healthwatch Bury gathered feedback from service users’ regarding their experiences of both before and after accessing their GP’s about their mental health. They received 118 survey responses and met with 8 mental health groups. From the survey results 81% of respondents had approached their GP about their mental health concerns in the last 12-18 months, with just under 60% seeking help within 3 months of becoming concerned and 17% waiting for over a year before seeking help. Feedback highlighted the following issues: Lack of access to childcare and travel costs often prevented women from going to their GP to discuss their mental health problems; The debilitating effect of having a mental health condition can make using public transport difficult and a block to accessing help; Mental health stigma and taking the first step to help is a particular issue in the BAME communities; Finding the courage to make that first step is so difficult without the help and support of family and friends; Group therapy at Healthy Minds isn’t for everyone - more alternative therapy options are needed; Physical health concerns are often overlooked when someone has a mental health condition; Local mental health groups are highly valued by service users for helping them to manage their condition; More information about mental health and what local services are available is needed in Bury and across the local health care services. The report makes 10 recommendations which address the issues highlighted in the findings. The report does not contain a provider response.
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Peoples experiences of accessing Bury GPs for mental health advice.pdf
Date of publication
Friday, 1 December, 2017
Type of report
Communication between staff and patients
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?