People’s views on the Cheshire East Partnership Five-Year Plan

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Summary of report content

Healthwatch Cheshire East undertook research to get people’s views on the draft Cheshire East Five-Year Plan to define a health and wellbeing strategy for Cheshire East.  The research involved a survey of 272 people and a workshop with 15 people.


System issues

  • Many respondents felt that the plan did identify key issues facing health and care services in Cheshire East.
  • Some respondents felt that missing from the plan was a focus on accessibility; being able to access GP appointments which have long waiting times and being offered appointments that are local and easily accessible rather than having to travel long distances.
  • It was felt that key to delivering this vision was to ensure staffing levels and funding were implemented to reflect this.
  • A number of comments related to the importance of an integrated approach to health and care provision, ensuring a focus on more person-centred support.
  • A number of comments reflected the need to address infrastructure, including services that support new housing schemes, and better transport links to enable easier service access, particularly in rural communities.
  • Looking at effective ways to communicate with the broader population was seen to be missing, including the use of technology, but also looking at promoting and communicating services to those who do not use technology. This also covers communication between health and care professionals and services, the communication between staff and people, and an increase in the promotion of services and support available.

Local priorities

  • Some people felt that the plan did not identify key issues and that it focused on national issues relating to health and social care rather than those specifically pertinent to Cheshire East.
  • Some comments suggested the plan reflected NHS and Local Authority priorities rather than the views of local people and was lacking in an implementation plan.

Early intervention and prevention

Early intervention and prevention were seen as important to preventing long-term ill health, including focusing on self-care, smoking, obesity and more mental health support. It was felt that the importance of exercise was missing from the Plan, including access to gyms and community fitness programmes.

Specific support

  • Many people discussed the need for greater support for mental health conditions. Comments called for increased support for specific issues and conditions such as falls, Parkinson’s disease, and dementia.
  • A large number of respondents (75 in total) referred to the provision of breastfeeding support and a healthy start for children. Although the Plan reflects the need to give children the best start in life, it was felt that it does not reflect the importance of breastfeeding and breastfeeding support.
  • People told us that health and wellbeing in Cheshire East could be improved with increased funding in areas such as primary care, speech and language, and social care.
  • There were a number of respondents commenting on the issue of social isolation and that there should be a greater focus on this in the plan, particularly in relation to the elderly.


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General details

Report title 
People’s views on the Cheshire East Partnership Five-Year Plan
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Monday, 11 November, 2019
Date evidence capture began 
Thursday, 1 August, 2019
Date evidence capture finished 
Friday, 23 August, 2019
Type of report 
Key themes 
Booking appointments
Cost of services
Digitalisation of services
Health promotion
Lifestyle and wellbeing
Public involvement
Quality of care
Quality of patient transport
Quality of staffing
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.