The People’s Network: adult social care and you

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Summary of report content

In August 2020, Healthwatch Dudley and Dudley Council hosted an online community forum to talk to people with experience of or an interest in adult social care services and needed help since the start of the Covid-19 pandemic.  35 people took part.

Individuals reported feeling anxious, isolated and sometimes lonely with worsening physical or mental health. Communications on what support is available to help with everyday living and how to get access to it must work well for people.

 It has been possible for individuals to get help with health and care matters using the telephone or by going online. But, some people may be disadvantaged if they are not able to get face-to-face appointments and are not comfortable with the new or alternative ways of getting help. There is risk of some individuals being left behind if they can’t access digital services and are not online. Nobody should feel excluded or left out.

The NHS has done a lot of good work during the pandemic but there is scope for more public engagement learning. The aim should be changed ways of working that means it is better able to help individuals using technology and through improved communications.

It would be good to find ways to make the most of all the growth in community networking and volunteering activity that has occurred since the start of the pandemic and helped people with their health and care or other day-to-day needs. Many organisations have started or are working better together in collaborative and joined-up ways that are benefitting the individuals they help and should be sustained and further developed.

There were no recommendations, but the report contains a response to the findings from the local authority.

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General details

Report title 
The People’s Network: adult social care and you
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Friday, 11 September, 2020
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.