People’s experiences of health and social care services during the first Covid-19 lockdownDownload (PDF 329KB)
Summary of report content
Healthwatch Reading, West Berkshire and Wokingham conducted a survey of 628 people to understand their experiences of services during the COVID-19 lockdown.
The report found that some people encountered phones being unanswered, where as others found that phone consultations worked well for them. Although those who had video or telephone consultations suggested that the technical quality of the call could be improved.
No recommendations were made in this report.