People’s experiences of health and social care services during the first Covid-19 lockdown

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Summary of report content

Healthwatch Reading, West Berkshire and Wokingham conducted a survey of 628 people to understand their experiences of services during the COVID-19 lockdown.

The report found that some people encountered phones being unanswered, where as others found that phone consultations worked well for them. Although those who had video or telephone consultations suggested that the technical quality of the call could be improved. 

No recommendations were made in this report.

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General details

Report title 
People’s experiences of health and social care services during the first Covid-19 lockdown
Local Healthwatch 
Healthwatch Reading
Healthwatch West Berkshire
Healthwatch Wokingham
Date of publication 
Monday, 22 February, 2021
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-8083

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Maternity
Outpatients
Mental health services 
Mental health crisis service
Social care services 
Home care / domiciliary care
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
628
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.