People’s experiences of health and social care services in Devon - April - June 2017

Download (PDF 1.66MB)

Summary of report content

Since Healthwatch Devon was introduced in 2013, thousands of people have shared their views and experiences with us in relation to their local health and social care services. During the period 01 April – 30 June 2017, we engaged with more than 1,450 people. This engagement was through Healthwatch Devon consumer champion work, events, and activities and through project works and surveys. Included in this figure is the 77 people who used Healthwatch Devon feedback form to have their say and share their experiences. The information on the following pages is a summary of these patient stories that have been shared with Healthwatch Devon. The report does not include recommendations but is based on unprompted feedback from Devon residents and is intended to make the views of local people known to managers of health and care services and make them aware of the things that matter to patients, their friends, family, and carers. The information about the advice line calls, of which there were 300 during this quarter, are provided by Citizens Advice, Healthwatch Devon delivery partner who run this service.

Would you like to look at:

General details

Report title 
People’s experiences of health and social care services in Devon - April - June 2017
Local Healthwatch 
Healthwatch Devon
Date of publication 
Sunday, 30 April, 2017
Date evidence capture began 
Sunday, 30 April, 2017
Date evidence capture finished 
Sunday, 30 April, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Quality of appointment
Quality of care
Quality of catering
Quality of patient transport
Quality of regulation
Quality of staffing
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1695

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
77
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.