People’s experiences during Covid-19: Insight to inform the recovery of cancer services

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Summary of report content

Healthwatch Dorset, Hampshire, Isle of Wight, Southampton and Portsmouth provide insight about people’s experiences and views of health services during the Covid-19 pandemic and lockdown. People’s feedback covers a range of services and is divided into the following four sections:

  • A local cancer patient’s story
  • General feedback, including some from seldom heard groups
  • Feedback about digital or remote support
  • Feedback from cancer patients and carers, including what has helped

The insight comes from a range of local and national sources and is intended for use around the recovery of cancer services in Dorset, Hampshire and Isle of Wight (HIOW), the area covered by the Wessex Cancer Alliance.

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General details

Report title 
People’s experiences during Covid-19: Insight to inform the recovery of cancer services
Local Healthwatch 
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Date of publication 
Sunday, 2 August, 2020
Date evidence capture began 
Friday, 31 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Building and facilities
Communication between staff and patients
Engagement
Health and safety
Health inequalities
Health promotion
Information providing
Integration of services
Public involvement
Support
Other information of note about this report 
Carers
BME
LGBT

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
Structured interview
Survey
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Breast screening
Cancer services
Oncology

Details about conditions and diseases

Conditions or diseases 
Cancer
Types of disabilities 
Learning or understanding or concentrating
Mental health
Vision impairment
Long term condition
Types of long term conditions 
Cancer in the last 5 years
Learning disability
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
1000
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Bisexual
Heterosexual
Homosexual
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.