PCCO PCN – Social Prescribing Experiences

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Summary of report content

Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support. In the Long Term Plan NHS England committed to building the infrastructure for social prescribing in primary care.

Healthwatch Derby used an online survey to explore people’s experiences of social prescribing services. The survey was open from May 24, 2021 - June 14, 2021. The survey was designed in partnership with PCCO PCN. Altogether 14 people completed the survey. This is a summary report of their feedback.

Overall, experiences of social prescribing services were positive, with respondents praising the support they received, and having positive experiences of communication and signposting. However, people reported that they would have preferred more face to face meetings, and faster responses.

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General details

Report title 
PCCO PCN – Social Prescribing Experiences
Local Healthwatch 
Healthwatch Derby
Date of publication 
Monday, 16 August, 2021
Date evidence capture began 
Monday, 24 May, 2021
Date evidence capture finished 
Monday, 14 June, 2021
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Health promotion
Quality of care
Quality of staffing
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Lister House PCCO
Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice
Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
Age group 
25-64 years
65-85 years
Prefer not to say
Asian / Asian British
Not known
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.