Patients in the picture - experiences of feeding back to the NHS

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Summary of report content

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General details

Report title 
Patients in the picture - experiences of feeding back to the NHS
Local Healthwatch 
Healthwatch Devon
Date of publication 
Friday, 1 July, 2016
Date evidence capture finished 
Friday, 27 November, 2015
Type of report 
Other
Public opinion
Key themes 
Complaints procedure
Healthwatch reference number 
HWREP-000674

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Research

Details of people who shared their views

Number of people who shared their views 
205
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.