Patient's experiences of transport to cancer appointments Barnet

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Summary of report content

This report was written by Healthwatch Barnet following feedback from local residents on the topic of transport to cancer appointments. The report was published October, 2017 with a set of survey work being completed beforehand. A total of 68 responses were gathered with most completed online, and a small number face to face. Overall sentiment was mixed, a variety of concerns were raised about the difficulties on types of possible transport as well as support that is sometimes hard to access. Knowledge about charity provided options was also found to be low. There were also positive experiences which are included. A set of recommendations is included in the report. No response from related providers is attached, however much of the transport referred to involves a mixture of privately arranged transport or public transport.

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General details

Report title 
Patient's experiences of transport to cancer appointments Barnet
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Friday, 27 October, 2017
Type of report 
Key themes 
Car parking access
Car parking charges
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Other services 
Patient transport

Details about conditions and diseases

Types of long term conditions 
Cancer in the last 5 years

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.