Summary of report contentIn February 2017 Healthwatch Gloucestershire completed a report following a survey of patient experiences of accessing non-urgent GP Appointments. The survey began in December 2016 and ran until mid-January 2017. It was available online and open to anyone in Gloucestershire. The survey contained questions about patients’ experiences, opinions, preferences and priorities. In total, there were 131 responses. Detailed results are provided in section 4 of the report on a question-by-question basis. Their survey focused on the following areas: • Long waits for non-urgent appointments • Being able to see named GP • Pressure on GP resources • Emergency appointments • Patient responses to the survey were in broad agreement with both the feedback which Healthwatch Gloucestershire has received and the findings of national surveys into patient priorities. Conclusion: The findings from the survey supports much of the intelligence already known by the health system, but draws out some key elements around perceived acceptable waits for GP appointments together with the importance of continuity, particularly in the case of Long-term Conditions. It is hoped that these issues will be taken into consideration in the future planning processes for the County. No provider responses were included in this report.
Would you like to look at:
Patient Survey on Nonurgent GP appointments, Gloucestershire
Date of publication
Thursday, 2 February, 2017
Date evidence capture began
Monday, 12 December, 2016
Date evidence capture finished
Sunday, 1 January, 2017
Type of report
Quality of appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
Secondary care services
Minor injuries unit
Urgent and emergency care services
Conditions or diseases
Types of long term conditions
Asthma or long-term chest problem
Number of people who shared their views
All people 18 and over
Other population characteristics
People who are geographically isolated
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?