Summary of report contentHealthwatch Islington in August and September 2016 visited each of the 7 health centres in the area who offer podiatry, and talked to 33 service users about their experiences. This piece of work was carried out on the back of previous knowledge of long waiting time for podiatry services in the local area and challenges getting through to the centralised booking system. The main findings within the report included: • Praise for the staff and service • Appointments mainly run to time • Problems with appointment letters • Difficult to cancel at short notice • Waits between appointments are getting longer • The appointment booking process is not managed consistently. The recommendations made within the report included: • The system by which podiatry appointment letters are sent out needs to be reviewed and improved. • Health centre reception staff should be able to book in podiatry appointments for patients, in the same way that they do for physiotherapy clinics. • In centres without a health centre receptionist, the podiatrist should be able to book the appointment. • The podiatry appointment system should allow for cancellations at short notice. • Cancelled appointments can then be offered to others, so that they don’t go to waste. There was no response from commissioners or providers within the report.
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Patient feedback on Podiatry Foot Health Service, Islington
Date of publication
Friday, 16 September, 2016
Date evidence capture began
Monday, 1 August, 2016
Date evidence capture finished
Thursday, 15 September, 2016
Type of report
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
Secondary care services
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?