Patient feedback on NHS dentistry during the Covid-19 pandemic

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Summary of report content

This briefing contains the experience-based insight gathered by Healthwatch Bristol, Healthwatch North Somerset and Healthwatch South Gloucestershire throughout the Coronavirus pandemic (March -Mid August 2020). 71 pieces of feedback were shared with them directly or gathered from closed/public groups on social media, rather than resulting from a project or survey.

They collated this briefing to highlight patients’ concerns over reduced access to non-emergency/preventative dental treatment and communication from the dental sector.

The main themes in the report are:

  • Access to dentistry
  • Lack of communication from practices about appointments
  • Access to emergency care

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General details

Report title 
Patient feedback on NHS dentistry during the Covid-19 pandemic
Local Healthwatch 
Healthwatch Bristol
Healthwatch North Somerset
Healthwatch South Gloucestershire
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Monday, 23 March, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Key themes 
Communication between staff and patients
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.