Patient, family and carer feedback - Q4 2021/22

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Summary of report content

Healthwatch South Gloucestershire reports on the feedback it received from patients, family and carers during quarter 4 2021/22.

This quarter they received 108 pieces of feedback.  Over half of the feedback was negative.

Over four in five pieces of feedback referenced access to services, and a similar proportion related to service delivery. Over a quarter related to health protection issues and most of the signposting was to NHS England regarding dental care.

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General details

Report title 
Patient, family and carer feedback - Q4 2021/22
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Friday, 27 May, 2022
Date evidence capture began 
Saturday, 1 January, 2022
Date evidence capture finished 
Thursday, 31 March, 2022
Key themes 
Access
Cost of services
Health protection
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Outpatients
Social care services 
Adult social care
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
108
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.