Patient experiences of the non- emergency patient transport service in Coventry and Warwickshire

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General details

Report title 
Patient experiences of the non- emergency patient transport service in Coventry and Warwickshire
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Friday, 20 May, 2016
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Other
Patient experience
Key themes 
Service delivery organisation and staffing
Healthwatch reference number 
HWREP-0000480

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Other services 
Patient transport
Non-emergency ambulance service

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
68
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.