Patient experiences - May 2017

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Summary of report content

This report has been produced by Healthwatch Lincolnshire to highlight the patient, carer and service user health and care experiences shared with us for the period 1 to 31 May 2017. During this period we received a total number of 151 experiences, 53 of these have been posted directly to our feedback centre (to read individual comments regarding individual providers please visit and select relevant provider details), with the remaining 98 being contained in this report. Healthwatch Lincolnshire has consistently over the past 3 years reported concerns raised with us by patients about length of waits to get an appointment with their GP. In May Healthwatch Lincolnshire have again received a number of comments on this subject but the situation appears to be getting worse. Contained within this report is also some very informative feedback from a service user group with regards to various access issues at Pilgrim Hospital. Learning through user experiences such as this is very useful and maybe something other providers would benefit from.

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General details

Report title 
Patient experiences - May 2017
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Wednesday, 31 May, 2017
Date evidence capture began 
Wednesday, 31 May, 2017
Date evidence capture finished 
Wednesday, 31 May, 2017
Type of report 
Key themes 
Booking appointments
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.