Patient experiences of hospital discharge

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Summary of report content

Healthwatch Windsor, Ascot and Maidenhead (WAM) in close collaboration with Healthwatch Buckinghamshire, Slough, Wokingham, Bracknell Forest, Hampshire and Surrey, wanted to hear from local people who had experienced being discharged from hospital. The aims of the discharge survey were to identify: • Do patients experience delays in their discharge from hospital? If so, what are the common reasons for this? • Do patients feel involved in the decisions made about their discharge from hospital? • Do patients feel that their discharge plan is tailored to their needs? • Are patients receiving the services that they need following their discharge from hospital and are these services of high quality? • How do patients feel that their discharge from hospital could be improved? The findings have been used to highlight areas of good practice and to identify further improvements that could be made. The following areas of good practice was identified from the information collected through the discharge survey: • The majority of respondents reported that they felt that they were treated with dignity and respect during their stay in hospital. • Many respondents from various hospitals reported that hospital staff were caring, kind and supportive. Respondents frequently identified that nursing staff had positively contributed to their stay in hospital. • 82% of patients at Frimley Park Hospital reported that the time of their discharge was satisfactory and in accordance with their wishes. Frimley Park Hospital to consider sharing best practice in this matter with other hospitals in the Frimley Health NHS Foundation Trust and with Healthwatch WAM. Based on the key findings the following recommendations have been made: • Hospitals should consider reviewing their methods of record keeping to prevent patients from having to repeat their medical history to hospital staff. • Hospitals should consider reviewing the way in which they are providing medicine to patients upon discharge, with the aim of discharging patients in a more timely fashion. • Hospital staff should discuss with all patients, as appropriate, the need for health and social care services after leaving hospital. • Hospital staff should communicate to all patients their care plan, including any services that they may expect to receive and any services that may not be provided, and ensure that this information has been understood.

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General details

Report title 
Patient experiences of hospital discharge
Local Healthwatch 
Healthwatch Bracknell Forest
Healthwatch Buckinghamshire
Healthwatch Hampshire
Healthwatch Slough
Healthwatch Surrey
Healthwatch Windsor, Ascot & Maidenhead
Healthwatch Wokingham
Date of publication 
Thursday, 29 June, 2017
Type of report 
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
Other local Healthwatch
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.