Patient experiences of Charing Cross Hospital and their views on its futureDownload (PDF 3.69MB)
Summary of report contentThis report provides patient views on the future of Charing Cross Hospital and their experiences of using the hospital. Healthwatch CWL designed a survey to collect people’s experiences of using the service and their views in its future. People were asked to complete the survey during outreach at Charing Cross Hospital for four days: Friday 17th, Tuesday 21st, Wednesday 22nd and Thursday 23rd November 2017. A total number of 218 responses were received. The questions covered the following themes: Communications and Involvement, A&E and Wider Services, beds, community services and accessibility, Charing Cross in the national context, funding, and technical infrastructure. The report was presented to the Hammersmith and Fulham Health, Adult Social Care and Social Inclusion Policy and Accountability Committee (PAC) meeting on the 30th January. The Committee welcomed the report and recommended that it should be presented to the Board Meetings of Imperial College NHS Healthcare Trust Board and Hammersmith and Fulham CCG and at the Joint Health and Social Care Scrutiny Committee.
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Patient experiences of Charing Cross Hospital and their views on its future
Healthwatch Central West London
Date of publication
Thursday, 1 February, 2018
Date evidence capture began
Friday, 17 November, 2017
Date evidence capture finished
Thursday, 23 November, 2017
Type of report
Communication between staff and patients
Quality of appointment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?