Patient experiences of Charing Cross Hospital and their views on its future

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Summary of report content

This report provides patient views on the future of Charing Cross Hospital and their experiences of using the hospital. Healthwatch CWL designed a survey to collect people’s experiences of using the service and their views in its future. People were asked to complete the survey during outreach at Charing Cross Hospital for four days: Friday 17th, Tuesday 21st, Wednesday 22nd and Thursday 23rd November 2017. A total number of 218 responses were received. The questions covered the following themes: Communications and Involvement, A&E and Wider Services, beds, community services and accessibility, Charing Cross in the national context, funding, and technical infrastructure. The report was presented to the Hammersmith and Fulham Health, Adult Social Care and Social Inclusion Policy and Accountability Committee (PAC) meeting on the 30th January. The Committee welcomed the report and recommended that it should be presented to the Board Meetings of Imperial College NHS Healthcare Trust Board and Hammersmith and Fulham CCG and at the Joint Health and Social Care Scrutiny Committee.

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General details

Report title 
Patient experiences of Charing Cross Hospital and their views on its future
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Thursday, 1 February, 2018
Date evidence capture began 
Friday, 17 November, 2017
Date evidence capture finished 
Thursday, 23 November, 2017
Type of report 
Key themes 
Communication between staff and patients
Information providing
Quality of appointment
Service closure
Service delivery organisation and staffing
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.