Patient Experiences

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Summary of report content

Healthwatch Lincolnshire have produced this report to make public the feedback data they have received during November 2017. The report lists patient, carer and service user health and care experiences shared with the local Healthwatch between 1st and 30th November 2017. 257 patient, carer and service user experiences have been included in this report. Some are general comments, whilst others are specific compliments or complaints. The majority of user stories relate to Access and Treatment/Care with mixed sentiment, although there are many more negative than positive reviews.

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General details

Report title 
Patient Experiences
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Thursday, 30 November, 2017
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Thursday, 30 November, 2017
Type of report 
Patient experience
Key themes 
Other
Healthwatch reference number 
Rep-5996

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Optometry services
Out of hours
Urgent care services
Secondary care services 
Acute services with overnight beds
Appointments
Urgent and emergency care services 
Urgent care services

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.