Patient experience summary report Sept-Oct 2019

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Summary of report content

Between 1st Sept and 31st Oct Healthwatch Lincolnshire received 411 patient experiences. This document provides a summary of the key themes raised by patients, carers and service users about health and care services in Lincolnshire.


  • 48% of all comments were positive
  • 24% of all comments were negative

Feedback service themes

  • 47% were about hospital services
  • 55% were about GP services
  • 6% were about dentistry
  • 6% were about A&E
  • 4% were about social care
  • 3% were about ophthalmology

There are two patient stories, one about mental health and the other about care homes


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General details

Report title 
Patient experience summary report Sept-Oct 2019
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Tuesday, 3 December, 2019
Date evidence capture began 
Sunday, 1 September, 2019
Date evidence capture finished 
Thursday, 31 October, 2019
Type of report 
Patient experience
Key themes 
Car parking access
Car parking charges
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.