Patient Experience St Helens and Knowsley Hopsital, Q2 2013/14

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter Two of 2013/2014 (July to September 2013). 30 comments were collected in this period. Sentiment was maily negative (two thirds) and the comments related to the following areas: Access to Information Access to Interpretation Services Car Parking Diagnostics Discharge Food & Hydration Quality of Treatment. A number of recommendations were made as a result of this report.

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General details

Report title 
Patient Experience St Helens and Knowsley Hopsital, Q2 2013/14
Local Healthwatch 
Healthwatch Knowsley
Date of publication 
Thursday, 30 November, 2017
Date evidence capture began 
Monday, 1 July, 2013
Date evidence capture finished 
Monday, 30 September, 2013
Type of report 
Report
Public opinion
Key themes 
Access
Building and facilities
Car parking access
Car parking charges
Diagnosis
Discharge
Food and nutrition
Information providing
Interpreters
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-1866

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Outreach

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
30
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.