Summary of report contentThis report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital. This report covers Quarter Two of 2013/2014 (July to September 2013). 30 comments were collected in this period. Sentiment was maily negative (two thirds) and the comments related to the following areas: Access to Information Access to Interpretation Services Car Parking Diagnostics Discharge Food & Hydration Quality of Treatment. A number of recommendations were made as a result of this report.
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Patient Experience St Helens and Knowsley Hopsital, Q2 2013/14
Date of publication
Thursday, 30 November, 2017
Date evidence capture began
Monday, 1 July, 2013
Date evidence capture finished
Monday, 30 September, 2013
Type of report
Building and facilities
Car parking access
Car parking charges
Food and nutrition
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Secondary care services
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?